Currently all orders ship for free and are sent via UPS Ground with tracking information. If a chandelier is in stock, it will ship within 7 business days. The lead-time of a custom piece will most likely take 6 to 8 weeks to complete and you'll be notified of the production time via email. This timeline will vary according to the current volume of orders. All sales are final. Please inspect your shipment immediately upon arrival, and notify us within 24 hours if any items appear to be damaged. Returned fixtures must not have been installed and must be in their original condition and packaging.