GET IN TOUCH / FAQ'S

 

I wanted to take a moment to thank you for supporting my small business. Since 2015, I’ve poured my heart and soul into every aspect of this business and it means the world to me to have your support.

Thank you for giving me the opportunity to serve you along your design journey. I am so very grateful. We are available every step of the way through the ordering and shipping process.  If you happen to have any questions, we are only an email away!
 
-Elizabeth
owner, Sullivan & Phenix

BROWSE OUR FAQ'S:

What is your return policy?

All goods must be checked upon receipt. Please contact us within 7 days of receipt if you have any questions or concerns about the products you have received.

If you are not completely satisfied with your purchase, you may request your item for either 1) a full refund within 7 days of receiving your order or 2) an exchange for store credit within 14 days of receiving your order. To qualify for a refund or exchange, all merchandise approved for return should be returned in its original condition and must be shipped back within 7 days of the return approval date. Refunds/replacements cannot be arranged until we have received and inspected the returned order. Shipping and handling fees are non-refundable and the customer must pay shipping fees associated with returning or exchanging an item. We strongly advise to use a trackable mail service for your return, as we are not responsible for lost packages.

How long will my order take to ship?

We will ship your item between 3-6 business days.  Please contact us if you need your order shipped right away and we will do our best to accommodate.

Do you offer design advice?

We would love to assist you in coordinating our products to create the perfect look for your needs!

Do you offer a trade discount?

Yes, please contact us for the details!

 

Please fill out our contact form for any other questions and we will be happy to help!